This site is owned and operated by M3 Fenestration of unit 9 Wassage Way Hampton Lovett Industrial Estate Droitwich WR9 0NX. If you have any queries about these terms and conditions or if you have any comments or complaints on or about our website, you can contact us at sales@m3fenestration.com 01905 926333.
1. THE CONTRACT BETWEEN US
We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Payment of the price for the goods represents an offer on your part to purchase the goods, which will be accepted by us only when the goods are dispatched. Only at this point is a legally binding contract created between us.
2. ACKNOWLEDGEMENT OF YOUR ORDER
To enable us to process your order, you will need to provide us with your e-mail address. We will notify you by e-mail as soon as possible to confirm receipt of your order and to confirm details. For the avoidance of doubt, this correspondence does not constitute a contract between us.
3. OWNERSHIP OF RIGHTS
All rights, including copyright, in this website are owned by or licensed to M3 Global Flood technologies Ltd. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.
4. ACCURACY OF CONTENT
We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all goods have been described accurately. However, orders will only be processed if there are no material errors in the description of the goods or their prices as advertised on this website. Any weights, dimensions and capacities given about the goods are approximate only.
5. DAMAGE TO YOUR COMPUTER
We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.
6. AVAILABILITY
All orders are subject to acceptance and availability. If the goods you have ordered are not available from stock, we will contact you by e-mail or phone (if you have given us details). You will have the option either to wait until the item is available from stock or to cancel your order.
7. ORDERING ERRORS
You are able to correct errors on your order up to the point on which you click on “Pay Now” during the ordering process. Once you have clicked on “Pay Now” the order will be processed and payment will be taken.
8. PRICE
The prices payable for goods that you order are as set out on our website. All prices are inclusive of VAT at the current rates and are correct at the time of entering information. All prices on our website are in GBP sterling. Where it is not possible to accept your order to buy goods of the specification and description at the price indicated, we will advise you by email, and offer to sell you the goods of the specification and description at the price stated in the email and will state in the email the period for which the offer or the price remains valid.
9. PAYMENT TERMS
9.1 We will take payment upon receipt of your order from your credit or debit card. We accept no liability if a delivery is delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the goods from you, then we can refuse to process your order and/or suspend any further deliveries to you. This does not affect any other rights we may have.
9.2 Payments for goods and services can be made in GBP sterling only and taken in advance.
9.3 We accept payment with Mastercard, Visa and American Express
9.4 All payments are secure and are taken via stripe on the website and Square via telephone. Purchase transactions will be debited in GBP sterling. We are unable to offer payment in any other currency.
10. DELIVERY CHARGES
Delivery charges vary according to the type of goods ordered.
11. DELIVERY
- Orders received before 1.00pm will normally be despatched on the same working day.
- Orders received after 1.00pm (Monday to Thursday) will be despatched on the following working day.
- Orders received after 1.00pm on Fridays or Saturdays, Sundays and Public Bank Holidays will be despatched on the next working day.
11.1 Goods despatched within the United Kingdom should normally be delivered within 1 – 5 days depending on service used. There may be extra costs for shipments to the Isle of Wight, the Isle of Man, the Scottish Isles, parts of Scotland, Northern Ireland, the Channel Isles and a small number of restricted postcodes. Goods despatched within the European Union, please allow up to 14 days depending on service used.
11.2 We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed and therefore time is not of the essence. In any event, we will aim to deliver your goods within 30 days from the day we received your order. If delivery is delayed beyond this time, we will contact you and either agree a mutually acceptable alternative date, or offer you a full refund.
11.3 You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
11.4 Orders shipped via Courier and Royal Mail Tracked Service are normally delivered between 9.00am and 5.30 pm. To ensure safe delivery of your order this service requires a signature on delivery. If you are not in when delivery is attempted a card will be left with further instructions. We are happy to deliver to a business address if preferred. Please note we are unable to change the delivery address once your order is placed.
11.5 Delivery within mainland UK should normally take 1 – 3 working days from despatch date unless using Standard Delivery option (normally 3 – 5 working days). Shipping to Highlands & Islands of Scotland, Channel Islands and Isle of Man, Isle of Wight and Northern Ireland may take slightly longer.
11.6 Shipping is not available to PO Box or BFPO addresses. There may be extra delivery charges for heavy or oversized shipments.
If your goods are received damaged or there is a discrepancy with the order, please let us know by contacting sales@m3fenestration.com within 48 hours of the receipt of your delivery. Please keep all original packaging.
11.7 If you have not received your order within 10 working days from date of despatch, please contact sales@m3fenestration.com (Allow 7- 10 Working days for delivery)
11.8 Rest of World – Please contact us for a quote for delivery.
11.9 Orders despatched to countries outside the European Community may be subject to customs or import duties on the goods. These charges must be paid by the person receiving the goods. Customs policies vary for each country. For further information you can contact your local customs or tax authority.
11.10 If opting to Click and Collect; please contact our sales team sales@m3fenestration.com or telephone 01905 926333 for collection arrangements
12. RISK AND OWNERSHIP
Risk of damage to or loss of the goods passes to you at the time of delivery to you. If you choose to use your own courier then the risk passes to you as soon as the goods are handed to your courier. You will only own the goods once they have been successfully delivered.
13. CANCELLATION RIGHTS
13.1 Under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 SI 2013/3134 you have the legal right to cancel your order up to 14 calendar days after the day on which you receive your goods (with the exception of any made to order items). You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.
13.2 Should you wish to cancel your order, please contact us by email at sales@m3fenestration.com or telephone 01905 926333.
13.3 You cannot cancel your contract if the goods you have ordered are bespoke (i.e. made to order) or products sealed for health protection or hygiene purposes, once these have been unsealed.
13.4 If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery, you should not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.
13.5 Once you have notified us that you are cancelling your contract, and we have either received the goods back or, if earlier, received evidence that you have sent the goods back, we will refund any sum debited by us from your credit or debit card within 14 calendar days.
13.6 We may make a deduction from your refund for any loss in the value of the goods supplied if the loss is the result of unnecessary handling by you (for example using or wearing the goods prior to cancellation)
14. CANCELLATION BY US
14.1 We reserve the right not to process your order if:
14.1.1 We have insufficient stock to deliver the goods you have ordered;
14.1.2 We do not deliver to your area; or
14.1.3 One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
14.2 If we do not process your order for the above reasons, we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit/debit card as soon as possible, but in any event within 14 days.
15. IF THERE IS A PROBLEM WITH THE GOODS
15.1 If you have any questions or complaints about the goods please contact us as soon as possible. You can do so at sales@m3fenestration.com or 01905 926333.
15.2 We are under a legal duty to supply goods that are in conformity with this contract and in accordance with the Consumer Rights Act 2015 (the Act).
15.3 If you wish to exercise your legal rights to reject goods which do not conform with the Act you must either return them in person to where you bought them, post them back to us, or (if they are not suitable for posting) allow us to collect them from you. We will pay the cost of postage or collection.
16. WARRANTY AND LIABILITY
16.1 All Goods supplied by the Supplier on sale only purchases are warranted free from defects for 12 months from the date of supply. This warranty does not affect your statutory rights as a consumer.
16.2 Customers must not attempt any repair or adaptation to any equipment during the warranty period, or use the equipment for any purpose other than for which it was designed. Any such interference or mis-use will negate any warranty claim.
16.3 If the Contract includes the sale of goods and supply of Services the Supplier warrants to you that the Services will be provided using reasonable care and skill and, unless the Supplier is prevented by circumstances beyond its reasonable control, in accordance with the Quotation.
16.4 This warranty does not apply to any defect in Goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, including installation by you or any third party, use otherwise than as recommended by the Supplier, failure to follow the Supplier’s instructions, or any alteration or repair carried out without the Supplier’s approval.
16.5 If the Goods supplied to you develop a defect while under warranty, or you have any other complaint about the goods, you should notify the Supplier in writing at the address, fax number or email address shown below including forwarding photographs of the defects.
16.6 In the case of Services:
16.6.1 the Supplier shall have no liability to you for any loss, damage, costs, expenses or other claims for compensation arising from any information or instructions supplied by you which is or are incomplete, incorrect or inaccurate.
16.6.2 The Supplier shall not be liable to you for any unforeseeable loss or damages arising from the provision (or non-provision) of the Services, including loss of profit or consequential loss or damage.
16.6.3 The Supplier shall not be liable to you by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the Services, if the delay or failure was due to an act of God, war, terrorism, power failure, or any other cause beyond the Supplier’s reasonable control.
16.6.4 To enable the Supplier to deal with any complaint that may arise relating to the Services, you must provide full details of any complaint including photographs within 7days of the supply of the relevant Services.
16.7 The Supplier shall not be liable to you for any loss or damage, including loss of profits or other potential loss or damage arising out of:
16.7.1 Overwhelming / overtopping flooding;
16.7.2 Impact damage;
16.7.3 Third party intervention e.g. vandalism;
16.7.4 Your failure to deploy the Goods;
16.7.5 Your incorrect use or deployment of the Goods.
16.7.6 Incorrect or inadequate installation of the goods
16.8 It is your responsibility to ensure that the structures, buildings and the like which are protected by the installation of the Goods are strong enough to withstand flood loading. If this is not done the Supplier shall not be liable to you for any resulting loss or damage (e.g. without limitation) flood pressure / structural damage to contiguous walls / buildings.
16.9 Unless agreed otherwise, if you do not receive goods ordered by you within 30 days of the date on which you ordered them and decide to cancel the order rather than re-arrange delivery (in accordance with clause 11), we will provide you with a full refund.
16.10 We are only responsible for losses that are a natural, foreseeable consequence of our breach of these terms and conditions. We do not accept liability if we are prevented or delayed from complying with our obligations set out in these terms and conditions by anything you (or anyone acting with your express or implied authority) does or fails to do, or is due to events which are beyond our reasonable control.
16.11 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
16.12 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence. You have certain rights as a consumer including legal rights (e.g. under the Act) relating to faulty and/or misdescribed goods.
16.13 The Supplier accepts no liability for any failure, shortcomings or defects howsoever arising for the Services provided save only that full responsibility is accepted for death or personal injury caused by the Supplier’s negligence. To the extent that this clause is found by any Court or Arbitrator to be void the Supplier will accept liability in an amount not exceeding the contract price.
17. NOTICES
Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at sales@m3fenestration.com and all notices from us to you will be displayed on our website from time to time.
18. CHANGES TO LEGAL NOTICES
We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.
19. LAW, JURISDICTION AND LANGUAGE
This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.
20. INVALIDITY
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
21. PRIVACY
You acknowledge and agree to be bound by the terms of our privacy policy.
22. THIRD PARTY RIGHTS
Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.
23. OTHER IMPORTANT TERMS
Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may submit the dispute for online resolution to the European Commission Online Dispute Resolution platform.
24. RETURNS & REFUNDS
We hope you are happy with your purchase from M3 Fenestration.
In the event that you are not completely satisfied with your product and would like to return the items for a full refund or exchange the product for another, please contact us within 14 days from receipt of your items at sales@m3fenestration.com or telephone 01905 926333. We will advise a returns number and details to use when returning the items.
It is important that the items to be returned are in the condition they were sold, unused and in their original packaging including labels and protective materials. Please pack the items carefully and securely and ideally in their original packaging.
The goods can be returned via Royal Mail and we suggest you may like to consider a signed for or trackable service. Please note that aerosols cannot be returned via Royal Mail. The goods remain your responsibility until they have been received by us.
When we have received the returned goods, please allow us 3 – 5 days to process the return. We will inspect the goods and we will notify you by email regarding the status of your refund/exchange. We will either exchange the items or we will refund the full product price of the items returned (but not the shipping costs) to the original method of payment. If the goods are faulty or if a product was sent incorrectly, we will refund the cost of shipping and any delivery cost incurred in returning the item to us.
Under the United Kingdom Distance Selling Regulations you have the right to cancel your order for items purchased from M3 Fenestration within 7 days after receipt of your goods. Please notify us by email to sales@m3fenestration.com if you wish to cancel your order. Cancelled goods must be received within 7 days after cancellation, unused and in their original packaging. Shipping costs are non-refundable.
If you have any queries concerning returns or cancellations, please email us at sales@m3fenestration.com
